How we handle your personal data

We pride ourselves on handling any private data responsibly and take care to ensure any personal information of our clients is kept private. We use industry leading technology to keep your information safe and take this extremely seriously.

Privacy Statement

The purpose of this policy is to give you full awareness of how we will handle your personal data in line with UK data protection law and GDPR.

Who we are

True Dating is a sole trader. The company was formed in October 2019 and began trading in January 2020.

This policy refers to True Dating solely.

Lawful basis for collecting your data.

We collect some personal data to facilitate the events that we organise. Therefore, collecting your data is necessary for us to perform the contract with you. We will treat your data in an appropriate and lawful manner, in accordance with UK data protection laws and GDPR - The General Data Protection Regulation (GDPR) (EU) 2016/679.

What data we collect

When you register for a True Dating event we collect the following personal information from you; your name, your gender, your phone number and your email address so that we can provide you with our services. To attend one of our events it is mandatory to create an account and include all of the above information. Without all of these details you will be unable to attend any of our events.

It should be noted that we do not store or have access to your payment details. These are securely handled via our payment provider PayPal and we do not have the ability to view your card details at any point, they are transmitted securely to our processor.

As a client we give you the option to add further details to create a profile. This profile is shown only to people you have met in person at our events. This optional data includes a profile image and a short bio. Both are optional.

We also record which events you have attended, and the preferences you select towards the guests you met at our events (IE Yes, Friend or Not my type), the matches you received and we store the transcripts of conversations that take place over our messaging system.

If you give us a friend's information during the booking process, we will use it to provide the services you request from us. Before you give us a friend's information (their name and email address), please be sure that you have your friend's permission to share that information with us.

True Dating uses cookies to make our website work for you.

Separately, if you choose to create a membership we will store your email address and send you information of future events.

What we do with your data

We use the data to provide you with the dating event you wish to attend, and:

To provide you with products, services, account information and customer service.

For example, we will use your information to confirm your registration for an event or a change of venue. If you give us a friend's information, we will use it to provide services you request from us.

Before you give us a friend's information (their name and email address), please be sure that you have your friend's permission to share that information with us.

To monitor and improve our events, services, and websites.

We analyse your information to understand our customer base in general. We do this so that we can make better decisions about our services, advertising and products.

For security purposes.
We may use your information to protect the security of our company, employees, our customers, third parties and/or our/their property (including any events you may attend and our websites) as permitted by law.

For market research purposes

We may collect and process your personal information for the purposes of sales analysis and market research. Market research will be conducted by email.

To provide you with tailored advertising and online behavioural advertising.

We may work with other companies to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our own website or advertisements from us displayed on other companies' sites or the content of our emails.

The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our websites or third-party sites. This is often called 'online or third party behavioural advertising'.

For marketing purposes.
You may be contacted by us by email through our newsletter which will advertise upcoming events. You can unsubscribe to these emails at any point.

As otherwise permitted by law.
In limited circumstances, we may also use your information for other purposes where permitted by law.

To alert you to changes to our terms and conditions and/or privacy policy

Sharing information with other data processors

To provide your dating event services, we work with Website Cottage (website developer) First found (SEO providers) and Mail Chimp (email service provider)

We will not share your personal data with any third parties.

Keeping your data safe

We ensure that all our suppliers process your data in an appropriate and lawful manner.

How long we keep your data

Unless we receive a deletion request we will store your data indefinitely for some or all of the purposes listed above.

Your Rights

Subject access request

You have the right to request that we give you a copy of the data we hold about you. This is called a 'Subject Access Request'.

Right to deletion

You have the right to request that we delete any data that we hold on you. To do this, please contact us by email at:

Right to restrict processing

You have the right to request that we stop processing of your information:

  • if you believe the information that we hold is incorrect, or

  • if you can show that our processing is unlawful, or

  • if you want us to stop processing your data but you do not want us to delete it (for example, you may wish us to hold it for legal reasons, to defend a legal claim).

Right to rectification

If your details are incorrect and you have a True Dating account, you can update them by logging on to your account.

Or you can contact us to request that we update your information.

Contact us about your rights

To exercise any of your rights, please contact: